Cancellation Policies

Cancellation Policy

Thank you for choosing us!

Thank you for choosing us as your massage and bodywork provider. In order to provide the best service possible to our clients, we have implemented the following policies:

Cancellation & No Show Policy

We require at least a 24 hour notice to cancel an appointment. Clients who cancel an appointment with less than a 24 hour notice will be billed 50% of the price of the scheduled service. Clients who do not show up for a scheduled appointment or notify us in advance will be billed for the full price of the scheduled service. We understand that emergencies, illnesses and inclement weather arise, therefore, last minute cancellations due to things such as these verifiable emergencies will generally not result in any missed session charges. However, this is to be determined at the practictioner’s discretion. If you have had more than 2 last minute cancellations in a row due to an emergency, we will have to charge the next cancelled session. If you have No Showed more than 3 times, we will no longer be able to schedule you for sessions.

Late Arrival Policy

All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For your first appointment, please arrive 15 minutes prior to your scheduled appointment to allow time to complete the Client Intake Form. For all other appointments, lease arrive 5 minutes before your scheduled appointment time to allow time to undress and get on the table to enjoy a relaxed and unhurried exprience.

Massage Termination

**Only professional massage and bodywork services for relaxation or therapeutic purposes are offered at this massage practice.
Massage service will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the session is still required. The massage may also be terminated at any point should the client feel uncomfortable for these same reasons.**