Policies
Your time is yours alone.
Your appointment is reserved exclusively for you, so please give at least 24 hours' notice to cancel or reschedule.
Cancellations, late arrivals and conduct
- Cancellations
- Please give at least 24 hours' notice so we can offer the time to someone else.
- Our policy
- Your appointment time is reserved exclusively for you. Because that time can't usually be filled on short notice, at least 24 hours' notice is required to cancel or reschedule. Cancellations with less than 24 hours' notice are charged 100% of the service price. A no-call/no-show is charged 100% of the scheduled service price, and no future appointments can be booked. All fees must be settled before booking future appointments. Arriving late may shorten your session; if you are more than 15 minutes late, your appointment may need to be rescheduled and treated as a late cancellation. Zero tolerance: requests for sexual or sensual services are inappropriate and will result in immediate refusal of service, full payment due and a permanent ban from the practice.
- Booking notice
- Online booking closes 2 hours before a session. Call us if you need something sooner.
- How far ahead
- You can book up to 90 days in advance.
Questions
Payment, arrival and access
What if I need to cancel?
Please give at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice, and no-shows, are charged 100% of the service price.
What if I'm running late?
Arriving late may shorten your session. If you're more than 15 minutes late, your appointment may need to be rescheduled and treated as a late cancellation.
How can I pay?
American Express, Discover, Visa, Mastercard, debit cards, FSA and HSA cards, cash or check. Buy now, pay later with Affirm is accepted too.
Is the studio accessible, and can I bring my children?
The studio is accessible, with free parking, and LGBTQIA+ friendly. It isn't set up for children, so please arrange childcare for your visit.