Terms & Policies
Terms & Policies
Booking Deposit Policy
A $50 deposit is required to reserve your appointment when booking online or over the phone. This deposit is applied toward the total cost of your service, and is transferable to a new appointment date when changes are made at least 24 hours before your scheduled appointment time.
Deposits are non-refundable and may be transferred with proper notice. Walk-in appointments do not require a deposit.
24 Hour Cancellation Policy
If your plans change, we kindly ask that you make adjustments at least 24 hours before your appointment. When changes are made with proper notice, your deposit will be saved as a credit toward your next appointment.
Because this time is reserved especially for you, cancellations or reschedules made after the 24-hour window will result in a 50% service charge (your deposit will be applied toward this amount). Same-day cancellations or same-day reschedules will result in the full service fee.
To have your deposit credited to your account, please contact us within 24 hours of the change, as deposit credits are not applied automatically.
Check-In
We ask our clients to fill out the health questions sent at booking before coming in, so we can get to know your treatment goals before your appointment. Please check your appointment confirmation for directions to our location. Our doors stay locked for privacy: check in at the front door on Westport Road and your therapist will meet you.
Late Arrival Policy
If you are running late or having trouble with directions, please contact the studio as soon as possible. If you are late for your appointment, your service(s) may be shortened to keep on schedule. If you are more than 15 minutes late without contacting the studio, you will be considered a no-show.
Mama-to-be Policy
Prenatal massage is available for clients in their first, second or third trimester, provided they have no high-risk complications. Please consult with your healthcare provider before scheduling a massage during pregnancy. In the case of pregnancies classified as high-risk, we kindly request a doctor's note, sent to info@massagestudiokc.com.
Medical Condition Policy
Please disclose any existing or recent medical conditions, injuries, or illnesses on the health intake form before your session: chronic conditions, recent surgeries or injuries, infectious diseases, cardiovascular, skin or neurological conditions, blood disorders, blood clots or blood-thinning medications, and pregnancy. If you are experiencing an acute illness, you will not be able to receive a massage until it has fully resolved. Certain conditions need written approval from a healthcare provider first (advanced cardiovascular issues, recent surgeries or injuries still in recovery, neurological conditions, kidney disease). If you need to reschedule because of a medical condition, please let us know at least 24 hours in advance to avoid cancellation fees.
Safety Policy
All of our massage and bodywork professionals are licensed and insured. Disruptive behavior, such as inappropriate gestures, comments, sexual actions or comments, or other disrespectful behavior will not be tolerated and will result in termination of the session, police will be notified and future service will be denied.
Payment Options Policy
We accept debit and credit cards: Visa, MasterCard, American Express, and Discover. We do accept cash, with the exact amount owed: we do not keep change on premises. Tips are preferred on the card used to pay for the service at checkout.
No Refund Policy
All service sales and deposits are final. We do not give refunds on deposits, prepaid services, same-day cancellations or reschedules, cancellations, reschedules, or gift cards of any sort. Thanks for understanding!
Privacy Policy
The phone numbers we collect and the consent we receive will not be shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Weather Policy
If hazardous weather occurs, including snow or ice, we will evaluate safety first and decide whether staff can safely travel to the studio. If conditions become too dangerous, we may need to cancel or reschedule appointments; there is no charge, and refunds can be issued when necessary. If you are unable to travel due to weather, please call or text us and we will gladly reschedule or refund.